Drop your use of discipline
up to 95%
The product of Montana Consulting Group, Turnaround Interview™ is a carefully-structured method for managers to help employees end problem behavior at work. The technique is suitable for minor-but-recurring problem behaviors such as lateness, missing deadlines, and taking liberties with policies and rules.
Importantly, Turnaround Interview™ is not discipline and avoids an adversarial dynamic between managers and employees. What it does do is elicit specific, concrete commitments from employees to fix a problematic habit without the use of threats.
And because it’s effective with the vast majority of people, Turnaround Interview™ will significantly reduce the number of employees caught up in your organization’s disciplinary process. This alleviates costs and headaches for employers by reducing grievances, improves relations between managers and employees, and generally boosts morale at all levels of the organization.
Learning Turnaround Interview™ is like learning to play chess — it’s easy to pick up the basic moves, but the difficulty lies in applying what you learn in real life situations. For that reason, during our two-day courses, we spend a great deal of time in practice.
Pride motivates
Turnaround Interview™ appeals to pride to correct minor but reoccurring problem behaviors.
Such as:
Negative or disrespectful behavior
One employee’s disrespectful behavior can disrupt an entire team’s work and morale.
Missed deadlines or tasks
Consistently missing deadlines or tasks speaks to larger time management issues that need to be addressed.
Excessive personal phone or internet use
Balancing work and personal time is essential but often difficult for employees.
Unauthorized breaks or excessive socializing
Camaraderie is good, but wasted time can put additional strain on the team.
Bending workplace policies or procedures
From simple appropriateness to safety concerns, workplace regulations are in place for a reason.
Punctuality
Whether the employee is chronically late to work or meetings, that time adds up.